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Meet Gorgias, the #1 rated helpdesk for ecommerce merchants.
Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience. By understanding customers' needs, we educate businesses the best way to address them. That's why we have built a multi-channel helpdesk software with the sole purpose of helping ecommerce businesses level up their customer support and deliver an exceptional customer experience to leverage inquiries into sales.
We focus on all businesses with online and offline presence all around the world. Proud to have started our journey by serving ecommerce businesses on Shopify making between 100k$ to 200k$ in Gross Merchandise Value.
We believe diversity is both strength and opportunity. To run our mission, we're building a diverse team who shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact. Gorgias is now a team of 230+ located in different hubs from San Francisco, Paris, Charlotte, New York, Toronto, Belgrade to Sydney. We are proudly backed by our investors, accelerators and mentors including Shopify, SaaStr, Sapphire Ventures, Amplify, CRV, Techstars.
Turn your customer support into a profit center
Increase conversion rates by turning visitors into shoppers
Give your visitors a personalized shopping experience—no matter where in the world they are.
Engage with customers before they hit your website
Respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.
Unlock sales from support via live chat, text, and social media
Your customers won’t always be on your website. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.
Our mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Answer customer questions in minutes, not days
Centralize all your support tickets in one place
Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Get the full customer picture
Have all your customer data displayed when you're talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
Automate repetitive tasks to spend more time where it counts
From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.
