gorgiascom

Gorgias is an ecommerce-first helpdesk that centralizes email, chat and social messages into one Smart Inbox. With deep Shopify, Magento and BigCommerce integrations plus powerful automations and AI, Gorgias turns customer support into a measurable revenue channel for online merchants.

Founded2015

Price tier$$

Product focusEcommerce helpdesk & chat

Key integrationsShopify, Magento, BigCommerce

Why Gorgias

Top reasons merchants choose Gorgias

01Ecommerce-first integrationsNative connections to Shopify, Magento and BigCommerce surface order context inside tickets so agents resolve issues faster and convert inquiries into sales.

02Automation & AIMacros, rules and AI-powered replies automate repetitive tasks, reducing ticket volume while keeping responses personalized at scale.

03Revenue-focused supportBuilt-in reporting links support interactions to orders and LTV, making it easy to measure how support boosts conversions and customer retention.

Centralized Smart Inbox

Gorgias aggregates email, live chat, SMS and social messages into a single Smart Inbox so agents work from one thread with full order and customer context. The interface emphasizes speed—templates, shortcuts and order actions live inside tickets, helping stores resolve inquiries without jumping between platforms.

Bots, Automations and Workflows

Automations and AI handle routine requests—refunds, tracking, password resets—freeing agents for higher-value conversations. Gorgias also supports custom rules and macros plus chatbot handoffs, letting merchants cut response times and scale support without linear headcount growth.

What they sell

Helpdesk softwareLive chatChatbots & automationKnowledge baseIntegrationsAnalytics & reportingSelf-service toolsAgent productivity tools

Verdict

What we like

Deep, commerce-centric platform integrations with Shopify, Magento and BigCommerce
Robust automation and AI features that reduce ticket volume
Attribution and analytics tie support work directly to revenue
Scales for small shops through enterprise teams

Worth knowing

Per-agent and feature-tier pricing can become costly for large teams
Complex automations and custom integrations may require setup or onboarding
Less suited for businesses without ecommerce needs

FAQ

How is Gorgias delivered—do you ship anything?

Gorgias is a cloud-based SaaS product—there are no physical shipments. You sign up online and access the platform through a browser or native integrations.

What is the cancellation or refund policy?

Subscriptions are managed online and can be canceled via your account. Gorgias offers a trial period and refunds or prorations follow the terms in your subscription agreement—contact support for account-specific questions.

Are there discounts for annual billing or large teams?

Yes—annual billing typically comes with a discount versus monthly. Volume and enterprise discounts are available; contact sales or a partner for negotiated pricing and migration support.