Nextiva modernizes business communications with cloud-native VoIP, unified communications, and CX tools. Founded in Scottsdale in 2006, Nextiva bundles telephony, contact-center features, and an integrated CRM into a single SaaS platform—designed for small and mid-market teams needing scalable, enterprise-grade calling and collaboration.
Why Nextiva
Real-world strengths that set Nextiva apart.
Business desk phones
Nextiva supports a range of certified VoIP desk phones for office and hybrid workers. Hardware can arrive pre-configured for plug-and-play setup with the Nextiva cloud PBX, reducing IT overhead during rollouts. Customers buy phones through Nextiva's storefront or partner channels, with bulk provisioning and vendor warranties backed by Nextiva support to keep voice services running smoothly.
Professional headsets
For call centers and mobile teams, Nextiva recommends noise-cancelling USB and Bluetooth headsets certified for its platform. Using recommended headsets improves call clarity on softphones and desk phones, reduces fatigue, and eases agent onboarding. Nextiva provides compatibility guidance and support for pairing headsets at scale during deployments.
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Verdict
What we like
- Unified platform combining telephony, collaboration, and CRM
- Scalable plans suitable for small businesses up to mid-market enterprises
- Strong onboarding and customer support for migrations
- Hardware provisioning and bulk ordering simplify deployments
Worth knowing
- Advanced features and contact-center capabilities add to monthly costs
- Phones and headsets are sold separately and incur extra hardware expense
- Admin configuration has a learning curve for complex setups