Nextiva is not only a business VoIP provider — it's a business communications platform with superpowers. Its functionality lets people work anywhere with voice, video conferencing, text messaging, sales CRM, helpdesk, and more.

Businesses choose Nextiva because they connect their teams and customers in one place, serve customers across many channels, save time with automation.
Over 100,000 companies run on Nextiva. In 2020, U.S. News ranked Nextiva the best business phone system. Nextiva regularly tops reviewer's lists as a cost-effective VoIP service provider with outstanding uptime and reliability.

Nextiva starts at $18.95 per month per user, depending on the number of users and term length. Nextiva's price plans package features such as visual voicemail, mobile device support, and remote collaboration tools for a flat rate.
Compared to on-premises PBX systems, Nextiva's cloud PBX system saves business owners up to 65%. Instead of paying extra for SMS text messaging, video meetings, and virtual faxing, you can get them included with Nextiva.
It costs nothing to try Nextiva. Set it up in minutes and begin placing phone calls with its softphone app available for Windows, Mac, Android, and iPhone (iOS).
The pricing for enterprise phone solutions like call centers, contact centers, and SIP trunks vary based on the number of seats and optional add-ons.

What is a VoIP Call Center?

VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.

Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

Nextiva VoIP systems empowers you to do business remotely or from the road. The Nextiva App enables complete and secure mobility for your business.With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.

Actionable Voice & Business Analytics

Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.

Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.

Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.

A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.
Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.
A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.