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Sky
We're committed to ensuring that all our products and services are fully inclusive and easy for everyone to use. So, if you or someone you know has a disability, or might just benefit from some additional support or custom features, take a look at what we have to offer.
It's important to us that everyone gets great customer service and can enjoy our products, no matter their level of sight. So, if you're blind, partially sighted or struggle to see or read the screen, we’ve a range of features to help you get the most from our products and services.
Audio Description (AD) is an additional audio narration track for movies and TV shows, designed primarily for blind and visually impaired people. During gaps in the dialogue, a narrator describes what’s happening visually on screen.
We provide audio description for 28% of our shows on 25 of our channels, and Sky News and Sky Sports News have a high level of spoken content – that’s almost triple what Ofcom requires us to do under the 2003 Communications Act and Ofcom Code on Television Access Services.
Sky for hearing impairment
It's important to us that everyone gets great customer service and can enjoy our products, including those with hearing difficulties. So, whether you're deaf, hard of hearing, or simply struggling to hear the TV for any reason, we’ve a range of features to help you get the most from our products and services. We've been broadcasting subtitles since 1993, and today they’re available for live, On Demand, Catch Up, Box Sets and Sky Cinema content on Sky Q and Sky+. Around 90% of our own content has subtitles. Read more about our subtitling work in Francesca's blog.Many broadcasters offer signed versions of their shows and others, like us, contribute to content created in British Sign Language (BSL) by the British Sign Language Broadcasting Trust (BSLBT). We know how important BSL is in shows for d/Deaf[MC(CE1] and hard of hearing people. That's why we've also made BSLBT’s TV shows available on demand on your Sky Q or Sky+ box.
Sky for cognitive impairment
It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment.
We design each product to be intuitive and easy to use. Our Sky boxes, apps and services continue to evolve as we add more features and learn from our customers. So, please get in touch to give us any feedback on how we can make your experience better.
Read all about our range of visual and hearing accommodations that could help give customers with dyslexia, epilepsy, autism and more, a more personalised experience to meet their needs and get the most from us.
We've also created a guide for mobile devices and their accessibility features to help you select the right one for you.
It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment.
As well as the features listed below, read about our range of visual and hearing accommodations that could also help you personalise your experience and get the most from our products and services.
Prefer a larger remote that’s easier to grip and features large, high contrast buttons? Whether you have Sky Q or Sky+, we have a remote control to suit your needs. Check out our guide to the accessibility remote or get in touch to order one free of charge.