virgin-media

Virgin Media is a leading UK provider of ultrafast fibre broadband, TV packages and mobile plans. Best known for gigabit-capable connections and bundled deals, it combines hardware, streaming-ready set-top boxes and multi-service plans tailored for homes that want top speeds and integrated entertainment.

Founded2006

Price tier££

Main focusBroadband & TV

ShippingUK addresses only

Why choose Virgin

Top reasons shoppers pick Virgin Media

01Ultrafast speedsGigabit-capable fibre across much of the network delivers market-leading download and upload performance for streaming, gaming and heavy home use.

02Bundled valueFlexible packages combine broadband, TV and mobile plans on a single bill, making it simple to tailor entertainment and connectivity to your household.

03Connected hardwareProprietary hubs and set-top boxes arrive preconfigured, with remote support and straightforward self-install options for most customers.

Hub routers built for speed

Virgin Media supplies its WiFi hubs (the latest model known as a high-performance hub) designed for gigabit services. The router ships preconfigured, supports multiple devices and includes app-based management for parental controls and guest networks—ideal for dense households that need reliable, low-latency connections across many devices.

Set-top boxes and TV tech

Virgin TV set-top boxes combine live channels, recordings and on-demand apps in one hardware package. Boxes include voice-enabled remotes, built-in apps and DVR functionality. Devices are typically delivered ahead of installation or installation appointment, bringing satellite-free access to linear channels and streaming services through a single interface.

What they sell

Fibre broadband plansHome WiFi routersTV packagesSet-top boxesMobile plansSIM-only dealsBundle deals (TV + broadband + mobile)Home phone services

Final verdict

What we like

Market-leading ultrafast broadband speeds where available
Wide selection of bundles combining broadband, TV and mobile
Proprietary hardware simplifies setup and support
Online account tools and app management

Worth knowing

Availability varies by postcode — not universal across the UK
Generally pricier than some budget providers
Contracts often run 12–24 months with early-exit fees

Frequently asked

Do Virgin Media ship hardware?

Yes — routers, set-top boxes and SIMs are typically shipped to UK addresses. Some installations may require an engineer visit; delivery details are provided during checkout.

What if I change my mind after ordering?

UK distance-selling rules give you a 14-day cooling-off period for most online contracts. Return hardware as instructed to avoid non-return fees; contact customer service for return labels and steps.

Are there regular discounts or promotions?

Virgin Media runs limited-time offers and introductory discounts on new broadband and bundle plans. Check the website for current deals and eligibility; loyalty or bundle continuation discounts may vary.