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For more than two decades, American Water Resources (AWR), an Oncourse℠ company, has helped customers protect themselves against unexpected repair costs with affordable protection for service line emergencies.
We currently manage over 1.9 million service contracts — including water line, sewer line, in-home plumbing, and interior electric line — across the country for homeowners, utilities and municipal customers. AWR strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind. For more information on our commitment to our customers, visit Our Commitment to You.
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With AWR, you get:
One-on-one support: A representative will personally handle your claim and send you confirmation that it has been received within 24 hours. We’ll send a qualified, local contractor to inspect the issue and we’ll keep you informed throughout the entire process so you’re never left in the dark.
Professional and local contractors: We know that all you want is to get your home back to normal as soon as possible. For the select programs with a $50 service fee, you’ll make that payment when the claim is opened. Then, we’ll dispatch a professional, local, licensed contractor within 24 hours of your initial call. After inspecting the site, the contractor will determine next steps and obtain permits if necessary. For your safety, our network contractors always carry an AWR ID badge and will provide advanced notice if there has been a delay.
Repair Warranties: AWR provides a one-year warranty on all covered repairs. And we make sure they’re up to state and local codes and specifications.
Basic Restoration: We’ll get that curb appeal back in no time by covering the cost of basic site restoration including backfilling, raking and reseeding of the repair area.
If the repair happens in the winter, we’ll come back and reseed in the spring.
Follow Up: We’ll call within 72 hours of your claim to touch base and make sure the process is going smoothly. A few weeks after your repair is completed, we’ll send you a survey about your experience. We pride ourselves on being honest with you, so please return the favor. Your feedback helps us better serve you, so your comments are a win for all of us.
If you have any questions or concerns throughout the repair process, please call
1-855-705-8438