easyJet

Your boarding gate will be displayed on the departure board in the airport. If you’ve downloaded our mobile app and enabled notifications, we’ll also try to send gate information direct to your phone (where available). You should make your way to the gate as soon as possible. Gates close promptly 30 minutes before your departure.

At the gate we use a queuing system to board customers. Customers who have requested Special Assistance in advance and are present at the gate will be boarded first. We then board in the following priority order:

• easyJet Plus Speedy Boarding customers
• Hands Free customers
• Families with children under 5
• All remaining customers.

You should make sure you’re at the gate before boarding begins to benefit from priority boarding. We’ll ask you to pre-board through the gate whilst we prepare the aircraft. That way we can get your flight away as quickly as possible. We do our best to ensure that customers get on board the aircraft in order of priority, but processes at the gate or when transporting you to the aircraft mean we can’t guarantee this will always be the case. We usually board using both front and rear doors of the aircraft. Your boarding pass will usually tell you which one to use. Please also follow the signs at the gate and any directions from our ground crew.

Accessibility on easyJet.com and easyJet mobile app

EasyJet is passionate about making travel easy and affordable for all our customers including those who may have disabilities. In 2012, we set up a Special Assistance Advisory Group (ESAAG) - an independent committee of European experts, dedicated to providing strategic guidance and practical advice on the evolving needs of passengers requiring special assistance. This supports our cause “to make travel easy and affordable” for everyone.

easyJet.com is an important part of this, it’s where most trips start. There’s plenty of information for passengers with diverse access needs within our help pages in order to make their journey with us as easy as possible.

To help us ensure our website and app are easy to use, we are working with leading accessibility and user experience consultancies who have significant experience in web accessibility and designing websites that can be used by anyone, regardless of impairment or ability.

We are committed to ensuring everyone can access our website and app, including people with vision, hearing, mobility or cognitive impairments. We employ a standards-based approach to development, adhering to the principles and guidelines set out in the technical standard and strive to achieve conformance Level AA of the Web Content Accessibility Guidelines 2.0 (WCAG) - published by the World Wide Web Consortium (W3C). We do this alongside more ‘practical’ accessibility techniques through regular testing and consultancy using a range of users with diverse needs.