Who is Payoff®?

Payoff is a financial wellness company that applies science, psychology and technology to help our Members reinvent their relationship with money and accelerate their journey toward financial well-being. We focus on the intersection of personality and financial behavior, developing products and services that help our Members achieve their goals. Our team of financial services professionals, research and clinical psychologists, data scientists, neuroscientists, Member Advocates and technology experts work together to better understand and accelerate our Members' journey toward financial wellness.

Who are the Member Advocates?

Member Advocates are the people who make up our dedicated, local team working with you one-on-one to support your personal journey toward financial wellness. As a company, we're heavily invested in our Members' success, and we only succeed when you make positive steps toward financial wellness. If you ever have questions or want to talk, please don’t hesitate to contact us.

Is Payoff a bank?

We are not a bank. Payoff works with verified Lending Partners to originate loans. Information about our Lending Partners, including their address, financial institution types and/or charters, as well as links to their websites and privacy policies can be found on our Lending Partners page.

How does Payoff protect my personal information?

We pride ourselves on having security that not only meets but exceeds industry standards. We use state-of-the-art security technology, certified by McAfee. We store all sensitive financial data, such as Social Security numbers and bank account numbers, in a highly secure environment using 256-bit encryption. Learn more about our security. In order to offer you the highest-quality financial products and services that are personalized and aligned with your best interests, we carefully curate trusted partners and third-party offerings. We always respect your privacy, so we only share information with your permission. And you can opt out at any time.