Welcome to BT Shop

We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

About BT

As BT’s online retailer, you’ll find fantastic offers on the latest technology from some of the world’s biggest brands. As well as being the number one destination for BT Products, including Whole Home Wi-Fi, you’ll also find the best in home entertainment and everything you need to turn your home into a smart home from leading smart home providers. Browse our wide range of technology products in our online store, today. We are a leading communications services provider selling products and services to consumers, small and medium sized enterprises and the public sector. We also sell wholesale products and services to communications providers in the UK and around the world. We serve global multinational organisations with our security, cloud and networking services. The Consumer division of BT sells products and services from BT, EE and Plusnet. We offer a wide range of devices – including mobile phones, WiFi extenders and even baby monitors – via high street retailers and our website. BT and EE have been in partnership as part of BT Group since 2015. We think that’s something to celebrate. So now, as a BT customer, we can offer you exclusive deals from EE.

BT across the globe

Our 4G mobile network covers more than 90% of the UK, and our broadband (copper and fibre) products are available to more than 99% of UK premises. Anyone with fast enough BT broadband can get BT TV, and we also offer access to exclusive sporting action from BT Sport. Sustainability is important to us. We work closely with suppliers to make our business and products as sustainable as possible, from the first link in the supply chain through to our customers. We also sell services to commercial premises like pubs and hotels, so they can get BT Sport or BT Wifi. We employ around 19,600 people full-time. Roughly 13,300 of these directly help customers in our contact centres. Want to know more about each brand? Have a look at our websites. We continue to execute our transformation programme to focus our business, standardise our operations, transform our underlying infrastructure, and provide innovative solutions to address the changing demands of our customers. We are focused on the networking, cloud and security needs of leading multinational companies and organisations.

BT in the UK

We own an extensive global voice and data network providing managed services, security, and IT infrastructure services, enabling customers’ digital transformations. We partner in countries worldwide for access to voice and data infrastructure and we buy enterprise technologies and equipment for our customers from the world’s leading technology providers. We operate in a worldwide market that continues to experience high levels of change driven by both rapid technology innovation and a dynamic competitive landscape. Customers’ demands continue to evolve towards more flexible, on-demand models and new cloud-based and software-defined networking solutions.

A sustainable business

Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; Networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. We expect these markets to increasingly converge over the next few years as technology and customer needs change. And, as they do, we see an opportunity to grow our share of the mobility and IT services markets.