servicetitancom

ServiceTitan is the leading field-service management platform built specifically for contractors. Its end-to-end SaaS suite centralizes scheduling, dispatch, mobile technician tools, payments and business intelligence to help plumbing, HVAC and electrical companies run cleaner operations, increase revenue and scale with confidence.

Founded2012

Price tier$$$

Main focusField service management software

Primary marketUnited States & Canada

Why ServiceTitan

Top reasons trades choose ServiceTitan

01Built for contractorsPurpose-built for plumbing, HVAC and electrical businesses with workflows, pricebooks and mobile tools tuned for field teams and real-world job complexities.

02End-to-end operationsOne platform for scheduling, dispatch, estimating, invoicing and payments—reducing double-entry, improving first-time fixes and accelerating cash flow.

03Insights & integrationsRobust reporting, KPI dashboards and prebuilt integrations (QuickBooks, marketing platforms) give owners visibility and operational control to drive profitability.

Mobile technician experience

ServiceTitan’s mobile app equips technicians with job details, digital estimates, photo capture, parts inventory and signature-ready invoices. Offline mode keeps crews productive where connectivity is poor; integrated payments and job notes sync automatically back to the office so dispatchers and managers stay in lockstep without manual reconciliation.

Dispatch, reporting and payments

The drag-and-drop dispatch board and route optimization reduce drive time and improve scheduling efficiency. Coupled with pricebook-driven estimates, payment processing and deep business analytics, ServiceTitan turns field data into margin improvement and predictable growth—backed by onboarding and dedicated customer success resources.

What they sell

Field Service Management SoftwareScheduling & DispatchMobile Technician AppEstimating & PricebookCRM & Customer CommunicationsInvoicing & PaymentsReporting & AnalyticsIntegrations & Marketplace

Our verdict

What we like

Comprehensive, contractor-focused feature set across office and field
Powerful reporting and KPI dashboards for ownership-level visibility
Strong ecosystem of integrations and dedicated onboarding support
Mobile app designed for real-world field conditions, including offline use

Worth knowing

Enterprise-level pricing can be expensive for very small shops
Implementation requires time and process changes to realize full value

FAQ

How is ServiceTitan delivered — is there shipping?

ServiceTitan is cloud software delivered online. There is no physical shipping — access is provisioned through accounts and mobile apps distributed via app stores.

What is the refund or cancellation policy?

Subscription terms vary by contract. Customers typically work with sales for term length and cancellation details; prorated refunds or credits depend on the agreement—contact your account rep for specifics.

Are there discounts for multi-location or large fleets?

Yes. ServiceTitan offers volume and enterprise pricing for multi-location businesses and larger fleets; negotiate pricing, implementation scope and support as part of the enterprise contract.