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About Nature Hills Nursery, Inc.
Nature Hills Nursery, Inc. was originally founded in 2001 as a conifer and deciduous tree nursery. Nature Hills Nursery started as a local tree nursery serving a limited geographic area. Our company has evolved and responded to our customers' demand of quality nursery products. We continue to improve our on-line capabilities and expand our product offerings. We have extended our offerings outside the tree and shrub products, to include perennials, rose bushes and other plants, as well as flower bulbs, seeds and a complete garden center. We plan to continue to expand products to meet the needs of our customers.
Our growth over the years has remained tied to the Nature Hills Nursery mission: Our mission is to continually improve all aspects of our business in order to exceed our nationwide customers' expectations. Nature Hills Nursery strives to offer one of the largest selections of high quality live plants and related products, complete with extensive plant information, while maintaining an exceptional level of customer service. We will not sacrifice the personal attention we give our customers for our expanded growth. We are proudly protected by Plant Sentry™, an online service that ensures we remain in compliance with all federal, state and local regulations. We block shipments of plant materials to or from quarantined areas for regulated plant diseases and invasive plants to protect you and your community.
We guarantee that every plant we ship is of the finest quality and that your order will be carefully handled and shipped to ensure that you receive a healthy product. If your product arrives damaged, please contact customer service at Nature Hills Nursery, Inc. and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product.
While we are still mostly a family operation, we are proud of the strides we have made in customer satisfaction through expanded offerings and enhanced capabilities. Our successes are attributed to marketing healthy and competitively priced products as well as making sure each item shipped comes complete with planting, care and storage instructions. We even guarantee our products. Enjoy shopping on our site. We're happy you have chosen Nature Hills Nursery!