Direct Energy pairs consumer electricity and natural gas plans with home services and smart‑home hardware. In deregulated U.S. markets and Canada, it positions itself as a one‑stop provider for energy supply, HVAC maintenance and simple smart‑thermostat upgrades for homeowners.
Main product focusElectricity & natural gas plans
Service areaU.S. deregulated markets & Canada
ExtrasHome protection, HVAC service & smart thermostats
Price tier$$
Why Direct Energy
Top reasons shoppers choose Direct Energy
01Flexible plan optionsChoose fixed, variable or short‑term electricity and gas plans to match your budget, with market‑specific choices and promotional offers for new customers.
02Home services bundledCombine energy supply with HVAC maintenance, repair plans and home protection packages for straightforward scheduling and consolidated billing.
03Smart home integrationsDirect Energy supports smart‑thermostat installations and remote account controls so customers can manage energy and costs from an app.
01
Smart thermostats and efficiency
Direct Energy markets smart thermostats and coordinates professional installation in eligible areas, aiming to lower household energy use. The devices link to online accounts for remote scheduling, usage alerts and targeted energy reports—handy for homeowners seeking measurable comfort and monthly bill control without managing multiple vendors.
02
HVAC service and repairs
Beyond supply, Direct Energy sells and schedules HVAC service plans and repairs through local technicians. Membership options cover routine maintenance, priority service and diagnostic visits—useful if you prefer a single provider for your gas or electric plan and the equipment that keeps your home comfortable.
What they sell
Electricity plansNatural gas plansFixed-rate plansVariable-rate plansGreen/renewable optionsSmart thermostatsHVAC service & repairsHome protection plans
Our verdict
What we like
- Wide selection of plan types across multiple markets
- Bundles that combine energy supply with home services
- Online account management and mobile app controls
- Smart‑home hardware options with professional installation
Worth knowing
- Service availability is limited to deregulated markets—coverage not nationwide
- Rates and promotions vary by region and can change with market conditions
- Some contracts may include early termination fees
FAQ
Do you ship hardware like thermostats?
Yes—Direct Energy offers smart thermostat purchases and arranges shipment and professional installation in eligible markets. Availability and installation fees depend on your region and selected plan.
What is the returns policy for equipment?
Returns and exchanges for devices are handled per the product purchase terms and installer policies. Timeframes and potential restocking or installation cancellation fees vary—contact Direct Energy customer service for specifics.
Are there discounts or promotions?
Promotions vary by market. Common savings include autopay/paperless billing credits, limited‑time new‑customer offers and bundle discounts when combining energy supply with home service plans.
