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Gold Exclusives
You’ll have access to lovely stuff such as free breakfast, airport transfers and spa vouchers during your stay at selected properties. Just keep an eye out for the gift box icon when booking.
VIP Access
Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Gold Exclusives too. As a Gold member you can enjoy a complimentary room upgrade as well as early check-in and late check-out (subject to availability) when staying at our VIP Access properties. As a Gold member, your call will always be prioritised, so you speak to a specially trained agent. If you find a better price on exactly the same stay, we’ll match it and refund the difference. Need to change or cancel your booking? No problem. We’ll help minimise property charges or cancellation fees right away.
Hassle Free Travel Guarantee
You’ll have access to lovely stuff such as free breakfast, airport transfers and spa vouchers during your stay at selected properties. Just keep an eye out for the gift box icon when booking. Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Silver Exclusives too.
Benefits at a glance
Hotels.com™ Rewards is for guests aged 18+ who registered with a valid email address. When you book and stay for 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you’ll get 1 reward* night to redeem at any eligible property. A redemption fee applies to each reward* night, unless redeemed on the app. We work out the average value of all 10 stamps you’ve collected (before taxes and fees) and give it back to you as a reward* night. You just pay taxes and fees on your reward* night. And if you choose a room, apartment, or other equivalent that costs more you pay the difference. You can’t collect stamps or redeem reward* nights when you pay using a discount coupon or if you’re making a reservation for a package holiday. Stamps and reward* nights collected will expire if you have not made and completed a booking with your Hotels.com Rewards account in the previous 12 months. Read full terms and conditions.