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What Makes Abt, Abt?
In 1936, Jewel Abt—an Austrian immigrant—used her $800 life savings to start a small radio shop with her husband David in Chicago's Logan Square neighborhood. By offering the day's most innovative products and always focusing on providing the best customer experience, Abt quickly made a name for itself. Within 20 years, the business had outgrown its modest storefront and upgraded to a larger location. It would be the first of many moves, and a precursor to our later meteoric growth. Today, Abt is the largest independently-owned, single-location retailer of electronics, appliances, and home goods in the USA. Anchored by a 100,000 sq. ft showroom, our Glenview, IL campus locally serves a 100-mile radius, reaching an enthusiastically loyal customer base spread over four states. A visit to Abt goes beyond just shopping—it's an experience unlike any other store. Guests can gawk at the tropical fish in our 7,500 gallon saltwater aquarium, catch a dancing fountain show in our soaring atrium, and pop into the BlueStar kitchen on weekends for free fresh-baked chocolate chip cookies.
Led by the third generation of the Abt family, our team today is 1,500 employees strong. Every aspect of our business is handled in-house, from accounting to warehouse cleanup, with one key thread running through everything we do: a dedication to customer service.
From the 50-year veteran salesperson to the rookie customer service rep, everyone at Abt is empowered to make meaningful choices in support of the customer experience.
The House That Service Built Our commitment to customer service has cemented our status as one of the country's best places to shop, and we've earned the accolades to show it. Abt is a Better Business Bureau A+ Accredited Business, a winner of the BBB Torch Award for Marketplace Ethics and has been voted a top appliance retailer by a leading consumer magazine for ten years running.
Customer Service
The key to our 84 years of growth has always been a tireless dedication to customer service. Simply put, we'll accommodate nearly any reasonable request in order to provide the best customer experience in the industry. It's the main reason we're consistently rated as one of the best places to shop for appliances, electronics, and home goods in the entire country.