For over 200 years Pfaltzgraff has been providing quality products for the home. The company started as a modest-sized pottery shop that produced simple earthenware, salt-glazed stoneware crocks, and even flower pots, and has grown into one of the best-known designers and marketers of dinnerware, drinkware, ceramic accessories, giftware and other products.

Our Call Center is staffed with product experts who are dedicated to helping you, whether in making a product selection or with a service issue.

Our Customer Service department strives to make sure that all of your needs and questions are met with the friendliest and highest caliber of service possible. Unlike many call centers, we maintain our own staff, many of whom have been with Pfaltzgraff for 10 or more years. Our staff are not simply order takers or operators who answer simple questions, they are people with a passion and thorough understanding of our products, from selection to care and use, they are there to help you!

OUR PROMISE TO YOU

For over 200 years, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the item or items within ninety days of purchase for a refund or replacement.

PRICE GUARANTEE

Buy with confidence, we will not be undersold!Our website prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price at another authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale which includes shipping charges. The item must be in stock and available for immediate delivery at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost.

PFALTZGRAFF EXCLUSIVES

Products designed to compliment and extend your patterns.

Items marked Exclusively at Pfaltzgraff.com image are available only at Pfaltzgraff.com. You won't find them anywhere else. We constantly listen to our customers and create new products that take a dinnerware set from simple to a complete tabletop experience. Click here to see all of our Exclusives.