Every single item we make, is backed by our Go Far. Feel Good.™ Guarantee—ensuring you’re 100% satisfied with every Smartwool purchase. We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do.
And we want it to be able to support all of your adventures, from exploring new cities to summiting new mountains. So if, for any reason, you aren’t completely happy with your Smartwool® gear within two years of purchasing, we’ll get you into some new gear. No problem.
Our guarantee process is evolving. To help simplify and speed up our process, we are changing a couple of things:
- With a focus on improving customer experience & further our sustainability efforts, returning your product will no longer be required (for US purchases only).
- If your claim is approved, we will issue digital gift cards as reimbursement. This will help get you into a new product for your next adventure as fast as possible.
To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible.
After receiving all required information for your claim, our customer service team will acknowledge your claim within 72 business hours. Please allow 5-7 business days for determination of claim and 7-10 business days during peak holiday (Nov, Dec, Jan) season. If your claim is not covered by our guarantee, we will notify you of our decision.