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Returns & Shipping
Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 10 – 14 business days.
At SamEdelman.com, every detail is important and nothing is more important to us than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises, returns and exchanges of merchandise will be accepted within 30 days of original purchase. Refunds will be made in the same manner as original payment. Cash refund issued with cash, check, or debit receipt. Only unworn items may be returned or exchanged. Shoes must be in their original box. We are unable to accept items where the sewn-in garment tag or liner has been cut or removed (where applicable). All items must be returned unworn, unwashed, undamaged, and with all original tags attached. If items are marked FINAL SALE, they are not eligible for refund, exchange, or store credit.
SamEdelman.com uses Borderfree to help our customers shop from and ship to all over the world. You can shop SamEdelman.com in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs, and taxes will be available during checkout in your chosen country and currency.
International Delivery Times: Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days. Click here to track your order with Borderfree. Please make sure to use the reference number provided on the BorderFree email confirmation you received. Note about Borderfree: Borderfree is a full-service international ecommerce shipping solution created to help U.S. ecommerce merchants, like SamEdelman.com, sell to and ship to customers around the globe.