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Returns & Exchanges


We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documents and shipping label. Exchange orders will be cancelled after 21 days if not received. Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. MyChacos custom sandals and accessories are not eligible for return/exchange. If you have any questions or concerns about your MyChacos purchase, please contact our customer service team at 1-888-211-9211. Slide on some of the most comfortable and supportive flip flops your feet will ever meet with Chaco Flips! Made with design and function in mind, our Flips stand out from your everyday flip flops. We’re carried over our podiatrist-certified LUVSEAT™ PU midsole, found in our Z/Sandals, to our Flips to continue providing all-day support and comfort. Available in our iconic webbings, as well as full-grain leathers, find the best pair of Flips to fit your style and last well beyond your regular pair of flip flops.


The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-888-211-1908.We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.


Damaged or Defective Product

Worn stitching, worn soles or frayed webbing due to normal wear. Damage that is a result from misuse, normal wear and tear or damage occurred during storage. Broken or damaged laces, lace retention devices and worn soles. Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples. Improper fit. Fit is the responsibility of the owner and should be assured within return window. Comfort issues

Contact us

We are taking precautions in our call centers and distribution centers to ensure the health and safety of our employees. As a result, we are experiencing longer customer service wait times and returns processing. Our priority is to assist you as quickly and safely as possible. We thank you for your business and appreciate your patience. Get the latest styles of the season in new sandals, boots, shoes, and more from Chaco! Give yourself a fresh look and a pop of color from our new arrivals gallery – stocked full with new webbing designs, styles of hiking and leather sandals, light hiking boots, shoes, and more. Whether you’re looking for a new pair of sandals for an upcoming trip or you need warmer, close-toed boots or shoes for when the cooler months are coming, our new arrivals gallery has a large selection of brand new styles that will spruce up your footwear and provide support and durability beyond the season. Prepare your feet and protect your toes for a light hike or a long walk with Chaco casual leather boots and light hiking boots. For those times when the weather is too cold or the terrain has too many obstacles for your Z/Sandals, grab a pair of our casual boots for the road! Our light hiking boots are made with our classic LUVSEAT™ footbed and instant-comfort EVA midsole that you love in your Chaco sandals, so you can count on the same support and comfort throughout all the mileage you’ll put on.