Alexander McQueen offers complimentary express shipping for all orders. Orders will take 24- 48 hours to process before it is dispatched from the warehouse. Once the order is shipped from our warehouse, you will receive an email containing the tracking number. Delivery will take 3-4 business days.
Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After third attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Signature is required at delivery of all orders for security purposes. Our warehouse is closed for public holidays. Please plan accordingly as orders will not be shipped out on those respective dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
What is a pre-order and how does it work?
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
– Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
– Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; For pre-orders, payment authorization is of full amount.
This authorization is not a charge: Alexander McQueen will charge your card only once the package is being shipped.
Alexander McQueen accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, JCB Diners, Visa Electron, Discover (US only), Maestro enabled debit cards.
The total amount will be charged to your card when the order is shipped.
Alexander McQueen features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, please visit paypal.com.
Alexander McQueen offers Aftersales assistance and repair services for products purchased in our flagship stores, as well as in the official online store www.alexandermcqueen.com.
For product purchased on www.alexandermcqueen.com, kindly contact us by sending a clear photo of the item along with a full description of the issue, and select “Aftersales and Repairs” as the contact reason from the drop down menu. Our team will respond with further information and assist you with your inquery.